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Privacy Policy

Learn how Budj collects, uses, and protects personal data.

Your data, protected
Updated 3rd March 2026
Privacy Policy illustration
Last updated
3rd March 2026
Effective date
3rd March 2026

1. Introduction

Welcome to Budj, a product of Fusion Labs Limited ("we," "us," or "our"). We are committed to protecting your personal data and respecting your privacy.

This Privacy Policy explains how we collect, use, store, and share your personal data when you use the Budj mobile application ("App"), our website, and related services (collectively, the "Services").

By accessing or using Budj, you consent to the practices described in this policy.

2. Who We Are

Fusion Labs Limited is the data controller responsible for your personal data.

Registered Office: Dolphin Plaza, Ongata Rongai Kajiado, Kenya

Data Protection Officer: Email: support@budj.app Phone: +254 711 455 555

3. The Data We Collect

We collect different types of data to provide our merchant services effectively.

A. Data You Provide to Us

  • Contact Data: Phone number and email address.
  • Business Data: Business name, registration details, and bank/payment details.

B. Data for Verification (KYB)

To verify your business and comply with regulatory requirements, we collect:

  • Business Registration Documents
  • KRA Certificate / PIN
  • National ID (Representative/Director)

C. Data We Collect Automatically

  • Transaction Data: Details about payments processed through Budj (amounts, time, and date).
  • Usage Data: How you interact with the Merchant Dashboard, including buttons clicked and features used.
  • Device Data: We collect specific details about the device you use to access the Services, including IP address, user agent, country, city, device name, platform (Web/Mobile), and push notification tokens (FCM Token).

D. Data from Third Parties

  • Payment Providers: We receive transaction confirmation details from Safaricom (M-Pesa) to verify payments.

4. How We Use Your Data

We only use your data when the law allows us to. Specifically, we use it for:

  1. Service Delivery: To manage your merchant account, process transactions, and provide performance reporting.
  2. Communication: To send you transactional messages, dashbord updates, and alerts via push notifications (using FCM tokens).
  3. Security & Fraud Prevention: To detect and prevent fraudulent activities and unauthorized access using device and IP data.
  4. Platform Improvement: Analyzing usage trends and crash reports to improve the Merchant Dashboard and platform performance.

5. Sharing Your Data

Budj shares certain data to enable transactions and platform operations.

A. Transaction Data

When a user completes a transaction with you through Budj, we share relevant transaction details to facilitate reporting and cashback calculation.

B. Analytics & Performance Insights

We provide you with aggregated and analytical insights about your customers and transactions.

6. Other Data Disclosures

We share your data with the following third-party service providers to help us run the platform:

  • Cloud Hosting, Storage & Automated Verification: Amazon Web Services (AWS) is used for secure cloud hosting (SES for emails, S3 for storage), automated document analysis (Textract), and secure encryption of payment credentials (KMS).
  • Push Notifications: Firebase Cloud Messaging (FCM) is used to deliver real-time notifications to the Merchant Dashboard.
  • Error & Performance Monitoring: Sentry is used for real-time crash reporting and error tracking.
  • SMS & Transactional Alerts: Africa's Talking is used for real-time SMS delivery and merchant alerts.
  • Payment Processors: Safaricom (M-Pesa) and banking partners to facilitate transactions.
  • Legal Authorities: If required by law, a court order, or to protect the rights and safety of Fusion Labs Limited or the public.

7. Data Security

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way.

  • All data is encrypted in transit (using SSL/TLS) and at rest.
  • We strictly control access to your personal data to employees and contractors who have a business need to know.

8. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for any legal, accounting, or reporting requirements.

9. Your Rights

Under the Data Protection Act, 2019, you have various rights regarding your personal data, including access, correction, and erasure.

To exercise any of these rights, please contact us at support@budj.app.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes via the Merchant Dashboard or email.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact our Data Protection Officer at:

Fusion Labs Limited

Dolphin Plaza, Ongata Rongai Kajiado, Kenya

Email: support@budj.app Phone: +254 711 455 555